Privacy Policy

This Privacy Policy explains how TradeNexa (“TradeNexa,” “we,” “us”) collects, uses, and shares information when you use our website and analytics services (the “Service”). It applies to information we collect from users in Australia and other regions where the Service is available.

1. Information We Collect

Information you provide

• Account information: name, email address, password, and profile preferences.
• Payment information: billing details processed by our payment provider, Stripe. We do not store full card numbers on our servers.
• Trading data: trades, journal entries, screenshots, and notes that you submit, import, or sync from a connected brokerage account.
• Support communications: messages you send to our team.

Information collected automatically

• Device and usage data: IP address, browser type, device identifiers, pages viewed, features used, and timestamps.
• Cookies and similar technologies: see our Cookie Policy for details.

Information from third parties

• Brokerage integrations: when you connect a broker, we retrieve trading history and account metadata that you authorize us to access.
• Authentication providers: if you sign in with Google or another provider, we receive basic profile information from that provider.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Generate analytics, summaries, and AI-powered insights for your account.
• Process payments and manage subscriptions.
• Communicate with you about updates, security alerts, and support requests.
• Detect, investigate, and prevent fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our Terms of Service.

3. AI Processing

Some features rely on third-party AI providers (such as OpenAI). When those features are used, the relevant inputs may be sent to the provider over an encrypted connection so the provider can return a response to us. We do not permit these providers to train their general-purpose models on your data. Outputs generated by AI may be inaccurate; please verify before acting on them.

4. How We Share Information

We share information only as follows:

• Service providers: hosting, payment processing, email delivery, analytics, and AI providers acting on our behalf under contractual obligations.
• Legal compliance: when required by law, subpoena, or to protect the rights, property, or safety of TradeNexa, our users, or others.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
• With your direction: when you connect a third-party integration or ask us to share your data.

We do not sell your personal information.

5. Data Retention

We retain personal information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account at any time; some information may be retained in backups or for legal recordkeeping for a limited additional period.

6. Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, encrypted database storage, and access controls. No system is perfectly secure; please use a strong password and notify us at tradenexa.app@gmail.com if you suspect unauthorized access.

7. Your Choices and Rights

Depending on where you live, you may have the right to:

• Access, correct, or delete personal information we hold about you.
• Object to or restrict certain processing.
• Receive a portable copy of your data.
• Withdraw consent where processing is based on consent.
• Opt out of marketing emails using the unsubscribe link in any message.

To exercise these rights, email us at tradenexa.app@gmail.com. California residents may also exercise rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to non-discrimination for exercising your rights.

8. Children’s Privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

9. International Users

TradeNexa complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). TradeNexa is based in Australia. If you access the Service from outside Australia, you understand that your information will be transferred to and processed in Australia, which may have different data-protection laws than your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes we will notify you by email or in-product notice. The “Last updated” date at the top indicates when this policy was most recently revised.

11. Contact

If you have questions about this Privacy Policy or our practices, contact us at tradenexa.app@gmail.com.